Shipping & Delivery

Last updated: July 14, 2026

We understand that privacy, reliable delivery, and clear communication are especially important when ordering intimate products. This Shipping & Delivery Policy explains how orders placed with LOVEUNWIND are processed and delivered.

1. Order Processing

Most orders are prepared for shipment within 1–3 business days, excluding weekends and public holidays. Processing may take longer during promotions, seasonal demand, product launches, address verification, payment review, or other exceptional circumstances.

Placing an order does not guarantee acceptance. We may contact you if additional information is required to verify payment, delivery details, product availability, or suspected fraud.

2. Delivery Estimates

Our current standard estimate is 5–12 business days after dispatch. Any delivery date shown at checkout is an estimate rather than a guarantee. Carrier delays, severe weather, peak-season volume, customs processing, remote-area delivery, or events outside our reasonable control may affect arrival times.

Available methods, rates, and any free-shipping offer are displayed at checkout. The current free-shipping threshold is $79, unless a different promotion is shown on the website.

3. Tracking

When tracking is available, we will email a shipping confirmation with the carrier and tracking link. It may take 24–72 hours after dispatch for the carrier’s system to display movement.

4. Discreet Packaging

Orders are shipped in plain outer packaging designed not to disclose the intimate nature of the contents. Product names are not printed on the outside of the parcel. A return address or neutral sender information may appear where required by the carrier or law.

Your payment statement may display The billing descriptor shown at checkout or on your order confirmation. Payment providers may use their own descriptor, so review the payment information shown during checkout.

5. Address Accuracy

Please check your name, apartment or unit number, street address, postal code, telephone number, and email before submitting the order. Contact us immediately if anything is incorrect. Once a parcel has entered fulfillment or has been handed to the carrier, we may be unable to change or redirect it.

We are not responsible for delays, loss, or additional charges caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to us, reshipping charges may apply.

6. International Orders, Customs, and Restrictions

The customer is responsible for confirming that products may legally be imported, possessed, and used in the destination jurisdiction. Import duties, taxes, brokerage charges, and customs fees are the customer’s responsibility unless checkout expressly states otherwise.

We may decline or cancel an order to a destination where shipping is unavailable or where the products may be restricted. Customs detention, seizure, or disposal is handled according to applicable law and carrier rules.

7. Missing, Damaged, or Incorrect Parcels

If tracking shows delivered but the parcel cannot be found, first check the delivery location, household members, neighbors, building staff, and the carrier. Then contact us promptly so we can open an investigation.

For a parcel that arrives visibly damaged, or if an item is missing or incorrect, contact us within 48 hours of delivery with your order number and clear photographs of the outer packaging, shipping label, and item received. Keep all packaging until the claim is resolved.

8. Order Changes and Cancellation

Contact us as soon as possible if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after processing has started. An order that has already shipped must follow the applicable returns process.

9. Contact

Email: support@loveunwind.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time