Refund Policy

Last updated: July 14, 2026

This Refund Policy should be read together with our Returns & Exchanges and Shipping & Delivery policies.

1. Refund Approval

Refunds are issued only after the request has been approved and, when a return is required, the item has been received and inspected. We may reduce or decline a refund if the item is used, opened, incomplete, damaged after delivery, returned without authorization, or otherwise fails the published return requirements.

2. Refund Method and Timing

Approved refunds are normally sent to the original payment method. We aim to submit the refund within 5–10 business days after approval. Your bank, card issuer, wallet, or payment provider may need additional time to post the credit.

If the original payment method is unavailable, we may use store credit or another lawful method agreed with the customer.

3. Shipping and Handling Charges

Original shipping, expedited-delivery fees, customs charges, and customer-paid return postage are generally non-refundable unless the refund results from our error, a confirmed defect, or applicable law requires otherwise.

4. Partial Refunds and Deductions

A partial refund or deduction may apply when:

Accessories, manuals, packaging, gifts, or promotional items are missing.
The returned item shows handling beyond what is necessary to inspect an eligible product.
A promotional discount or free gift no longer applies after the return.
A parcel is returned because the customer supplied an incomplete or incorrect address.
Restocking or other charges are permitted by law and were disclosed before purchase.

5. Cancellations

An order canceled before fulfillment may be refunded in full. If fulfillment or shipping has already begun, cancellation may not be possible and the returns process may apply. Temporary payment authorizations can remain visible until released by the payment provider.

6. Duplicate, Incorrect, or Unauthorized Charges

Contact us promptly if you believe you were charged incorrectly. Before filing a chargeback, give us an opportunity to investigate. Nothing in this section limits any non-waivable rights available through your payment provider or applicable law.

7. Late or Missing Refunds

If you have received a refund confirmation but do not see the credit after the stated processing period, check with your bank or payment provider first. Then contact us with the order number and refund confirmation.

8. Contact

Email: support@loveunwind.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time