Returns & Exchanges

Last updated: July 14, 2026

We want you to shop with confidence while maintaining strict hygiene and safety standards for intimate products. Please review this policy before opening packaging or removing seals.

1. Return Window

You may request a return within 30 days of delivery. A return must be authorized before it is shipped back.

2. Eligible Returns

Unless an item is defective, damaged, or incorrect, it must meet all of the following conditions:

• Unused, unworn, unwashed, and in resalable condition.
• Original retail packaging, factory seals, shrink-wrap, hygiene seals, tags, manuals, accessories, gifts, and promotional items remain intact.
• No signs of use, wear, odor, damage, alteration, washing, or contamination.
• Returned with the order number and the return authorization instructions provided by Customer Care.

3. Hygiene-Sensitive and Final-Sale Items

For health and hygiene reasons, intimate devices, products intended for internal or genital contact, lubricants, condoms, personal-care products, and similar sealed goods cannot be returned after the seal or packaging has been opened, unless the item is defective or applicable law requires otherwise.

Lingerie and apparel must be unworn other than a careful fit check over underwear, with all tags and hygiene liners intact. Clearance, personalized, gift-card, and explicitly marked final-sale items are not returnable except where required by law.

4. Defective, Damaged, Missing, or Incorrect Items

Contact us within 48 hours of delivery with your order number, a description of the issue, and clear photos or video where appropriate. Do not discard the product or packaging until we provide instructions.

If we confirm that we sent an incorrect item or that an item arrived damaged or defective, we may offer a replacement, repair, store credit, or refund as appropriate. We will cover reasonable authorized return costs when the issue is our error.

5. How to Request a Return

1. Email support@loveunwind.com with the order number, item name, and reason for the request.
2. Wait for return authorization and the correct return address. Do not send products to an address printed on the parcel without approval.
3. Pack the approved item securely and use a trackable shipping service.
4. Keep the shipping receipt and tracking number until the return is completed.

Unauthorized returns may be refused or delayed. The customer is responsible for return shipping unless the item is confirmed as defective, damaged, or incorrect.

6. Exchanges

For inventory and hygiene-control reasons, we generally do not process direct exchanges. When a return is approved, we may issue a refund or store credit so that a new order can be placed.

7. Bundles, Gift Boxes, and Promotions

A Build Your Box order or promotional bundle must be returned according to the eligibility of each included item. If a refund would cause the order to no longer qualify for a free gift, bundle discount, or promotion, the value of the retained benefit may be deducted from the refund.

8. Contact

Email: support@loveunwind.com
Support hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time